Terms and conditions
Welcome to Credible Technology (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products related to digital security systems, including CCTV, Access Control, Turnstiles, Fire Extinguishers, PABX, and IP Phones. By accessing our website and engaging with our services, you agree to these terms.
Please read them carefully.
1. Introduction
These Terms apply to all visitors, users, and customers (“you,” “your,” “client”) who interact with our website and purchase or engage in any services offered by Credible Technology (“Company,” “we,” “our”), based in Dhaka, Bangladesh. This includes but is not limited to the importation, installation, and maintenance of digital security systems.
2. Services We Provide
We offer a range of services and products related to digital security systems:
Supply and importation of security equipment such as CCTV, Access Control Systems, Turnstiles, Fire Extinguishers, PABX, and IP Phones.
Installation services for the systems listed above, performed by qualified technicians.
Maintenance and Support Services, including ongoing system checks, repairs, and troubleshooting.
Consultation and design of customized security solutions.
3. Use of the Website
Eligibility: By using our website, you confirm that you are at least 18 years of age and capable of entering into a binding contract.
Account Creation: Certain features on our website may require you to create an account. You agree to provide accurate and up-to-date information when creating an account.
Prohibited Use: You agree not to misuse the website by engaging in unlawful activities, including distributing malware or violating any applicable laws.
4. Pricing and Payment
Pricing: All prices listed on our website are in Bangladeshi Taka (BDT) unless otherwise stated. Prices may vary based on product type, location, and installation requirements.
Payment Methods: We accept various payment methods including credit/debit cards, bank transfers, and other methods outlined at checkout.
Taxes: All applicable taxes, duties, or levies are your responsibility and will be added to the final amount as per Bangladeshi tax regulations.
5. Orders and Services
Order Confirmation: After placing an order for products or services through our website, you will receive an order confirmation via email or SMS.
Service Agreements: For installation and maintenance services, a formal service agreement will be provided outlining specific terms, timelines, and costs.
Installation and Delivery: Once the order is confirmed, our team will arrange for delivery and installation as per the agreed timeline. Installation delays due to circumstances beyond our control will be communicated promptly.
6. Warranty and Support
Product Warranty: All products sold through our website come with a manufacturer’s warranty. The duration and terms of the warranty will vary based on the manufacturer.
Installation Warranty: We offer a warranty for our installation services, ensuring the proper functioning of systems as per the agreed specifications for a period of [Insert Warranty Period, e.g., 12 months].
Support and Maintenance: We provide ongoing support and maintenance services for systems installed by us. Additional charges may apply for emergency or extended support outside of normal business hours.
7. Client Responsibilities
Site Preparation: You are responsible for ensuring the installation site is prepared according to the specifications shared by us. This includes ensuring access to power sources, network connections, and clear installation space.
Permits and Compliance: You are responsible for ensuring that all necessary permits and approvals required for the installation and operation of security systems are obtained in compliance with Bangladeshi laws.
8. Privacy and Data Protection
Data Collection: We collect certain personal and business information from you when you register on our website or place an order. We respect your privacy and handle your personal data in accordance with local data protection laws.
Use of Data: The information we collect is used to process your orders, provide services, and communicate with you about our products. We will not share your personal data with third parties unless required by law or with your consent.
9. Intellectual Property
Ownership: All content on our website, including text, images, logos, and software, is owned by Credible Technology or licensed to us. You may not use, copy, or distribute our intellectual property without prior written consent.
10. Limitation of Liability
General Limitation: To the fullest extent permitted by law, Credible Technology is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
Installation and Equipment: We are not liable for any damage caused to property, loss of data, or interruption of business due to faulty installation, equipment malfunction, or failure of security systems after installation. Our liability is limited to the cost of the products and services provided.
11. Termination of Services
Termination by You: You may terminate services by contacting us and following the outlined process for cancellation. Any cancellations may incur applicable charges.
Termination by Us: We reserve the right to suspend or terminate services if you fail to comply with these Terms or fail to make timely payments.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website after such changes are posted, you agree to the updated terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising out of or relating to these terms shall be resolved by arbitration under the rules of the Bangladesh Arbitration Act, 2001.
14. Contact Us
If you have any questions or concerns about these terms, please contact us at:
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]
Address: [Your Company Address]
By using our website or engaging in any of our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.